Overview
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, unfortunately, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused, unwashed, unworn, with tags attached, and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We do not accept returns for:
- Gift cards
- Downloadable software products
- Intimate or sanitary goods
- Hazardous materials
- Flammable liquids or gases
Additional non-returnable items:
- Sale items (non-refundable)
- Health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Partial Refunds
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
- Any item returned after the 14-day return window.
Refunds
Once your return is received and inspected, we will send you an email or WhatsApp notification confirming that we have received your item. We will also inform you whether your refund is approved or rejected.
If approved, your refund will be processed within 5–10 business days, and a credit will automatically be applied to your original method of payment.
Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank; processing times may vary.
If you have done all of this and still haven’t received your refund, please contact us at service@e-tangibles.com.
Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or incorrect. If you need to exchange it for the same item, please contact us at service@e-tangibles.com or WhatsApp us at +92 306 1116933 and send your item to:
E-Tangibles Limited
P# D-675 Sector D
Bhittai Colony Creek Cantonment
75190, Pakistan
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed/mailed to you.
If the item wasn’t marked as a gift at purchase, or if the order was shipped to the gift giver, the refund will be sent to the gift giver.
Shipping Returns
To return your product, mail your item to:
E-Tangibles Limited
P# D-675 Sector D
Bhittai Colony Creek Cantonment
75190, Pakistan
- If the return is due to our mistake (incorrect item), we will cover the return shipping cost.
- If the return is due to change of mind or other reasons, the customer will be responsible for paying return shipping costs.
Shipping costs are non-refundable. If you receive a refund, the return shipping fee (if applicable) will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Contact us at service@e-tangibles.com or WhatsApp +92 306 1116933 for questions related to refunds and returns.